Live From Salt Lake, It's Domino's Live!
This is getting some PR for now, but I can't imagine it will be scaled across the chain or used frequently by consumers in its current form.I will leave open the possibility that they may find a way to...
View ArticleTarget Pops Up in NYC's Grand Central Station
I like this idea and will be interested to see how they measure the impact.My one question is this..."3,000 items were on display in the dollhouse. Two-dozen could be purchased using smartphones to...
View ArticleWhere Does In-Store Data Help Retailers Most?
Local, real time, and increasingly precise data and analytics will drive new benchmarks for performance in the store—in both operations and customer interactions.There are several point solutions that...
View ArticleBrainTrust Query: Will Same-Day Delivery Become a Retail Necessity?
The advantage for the consumer of this being handled by third parties is that they can offer the service across multiple retailers (effectively negating some of Amazon's "range" advantage).I agree that...
View ArticleCan Drive-Thrus Work for Department Stores?
The traditional brick and mortar retailers have been slow to get on board with the whole speed and convenience element of buy online and then pick-up.Making customers wait several days, walk through...
View ArticleWhy Are Mobile Shoppers Avoiding Store Associates?
If your in-store customer service model involves wages on the lower end, lots of part time, and high turnover, it is already challenging to have knowledgeable associates on the floor providing...
View ArticleWill Whole Foods Be a Hit in Motown?
The economics will be challenging, however, I applaud them for trying to make it work. Better accessibility to fresh and healthy foods are badly needed in lower income, US urban populations.
View ArticleWhat's Behind High Shopper Satisfaction Rates for E-Commerce Sites?
The major shipping companies including FedEx and UPS are already going down the path of offering more specific choices for delivery dates and times—evening delivery, appointments, 2 hour windows, and...
View ArticleHas Staples Launched the Omnichannel Store of the Future?
Yes they will increase, although the form factors and experiences will vary greatly from the traditional view of a "kiosk"—watch for integration into fixtures, A/R, gesture, etc.Staples is re-balancing...
View ArticleRSR Research: Should Subscriptions Be Part of an Omni-Channel Brand Experience?
This will mostly be niche players for some time. Long term I do expect that it will play a larger role for many consumers and be offered in various forms by major retailers.The challenge is making it...
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